Emergency & Support Numbers (UK)
999
Telephone: 999
Use this number in an emergency when there is an immediate danger to life, a serious crime in progress, a fire, or a medical emergency that requires urgent response.
NHS 111
Telephone: 111
A free, 24-hour NHS service providing urgent medical advice when it’s not a life-threatening emergency, including help finding local NHS services.
Police (Non-Emergency)
Telephone: 101
Use this number to contact the police for non-urgent matters such as reporting a crime after it has happened, concerns about safety, or antisocial behaviour.
Mental Health & Emotional Support
Samaritans
Telephone: 116 123
Provides confidential emotional support 24 hours a day for anyone experiencing distress, despair, or feeling overwhelmed, whatever the cause.
NHS Mental Health Crisis Lines
Telephone: 111 (then select the mental health option)
Local NHS crisis teams offer urgent mental health support for people experiencing a mental health emergency or severe emotional distress.
Shout
Telephone: Text SHOUT to 85258
A free, confidential text service providing support at any time for people feeling anxious, stressed, depressed or overwhelmed.
Children & Young People
Childline
Telephone: 0800 1111
A free, confidential service for children and young people under 19, offering support on any issue, including bullying, mental health, abuse or worries at home.
Housing, Poverty & Crisis Support
Crisis
Telephone: 0300 636 1967
A national charity offering advice and support to people facing homelessness, including help with housing, benefits and crisis situations.
Domestic Abuse & Personal Safety
National Domestic Abuse Helpline
Telephone: 0808 2000 247
A free, 24-hour helpline providing confidential support, advice and information to anyone experiencing domestic abuse.
If you or someone else is in immediate danger, always call 999.
How to report a pothole
The simplest way to report a pothole is through the official GOV.UK reporting service, which uses a postcode to direct your report to the correct authority. Trunk road issues, such as those on the A1, are passed to National Highways. Reports are most effective when they include a clear location, a brief description of where the pothole sits on the road, and good photographs. A close-up image helps show the size and depth of the defect, while a wider photo helps inspection teams locate it quickly. Where it is safe to do so, including a tape measure or ruler in a photo can also assist with assessment. Safety should always come first. If a pothole is on a fast or busy road, it is better to provide a clear description and approximate location than to risk injury for a photograph. Report a pothole here.